Question 1

Is Telz free?

Accepted Answer

The app is free to download. You only pay for calls at low, transparent per-minute rates. Some routes include free trial minutes for new users.

Question 2

Do I need the internet to place a call?

Accepted Answer

You can call any mobile or landline worldwide. The receiver doesn’t need the app. Internet is required to control the app and set up the call, but the person you call does not need internet.

Question 3

Are there hidden fees or connection charges?

Accepted Answer

No. Telz shows the price before every call and never adds surprise charges.

Question 4

How do I top up?

Accepted Answer

Add credits instantly through secure, widely supported payment methods. Funds become available right away.

Question 5

Can I record calls?

Accepted Answer

Yes, Telz supports optional call recording so you can save important conversations and review details later.

Question 6

What if my internet is poor—can I still call?

Accepted Answer

Yes. Use the Callback option and Telz will connect your call through our telephone network, so you can keep talking even with limited connectivity.

Question 7

Will my real number be shown to the person I call?

Accepted Answer

Yes, your correct caller ID is displayed to recipients so they can recognize who is calling.

Question 8

Is activation complicated?

Accepted Answer

No. You can activate easily via SMS or a quick phone call and start using Telz right away.

Question 9

Are rates the same worldwide?

Accepted Answer

Our approach to pricing is consistent globally and always transparent. Check the app to see exact per-minute rates for your destination before you call.

Question 10

What is the international dialing code for ?

Accepted Answer

Dial the destination country code followed by the phone number (including area code if needed).

Question 11

Do I need the TELZ mobile app to call?

Accepted Answer

You need the app to set up the call, but the person you call doesn’t need the app.

Question 12

Is TELZ a calling card alternative?

Accepted Answer

Yes. TELZ is pay-as-you-go with transparent per-minute rates and no connection fee. You can call via VoIP or use Callback when internet is poor.

Question 13

Are landline rates different from mobile rates?

Accepted Answer

They can be different. Check the separate landline and mobile rows in the rate table before you call.

Question 14

How is call quality (VoIP)?

Accepted Answer

TELZ supports high-quality VoIP calling. If your connection is unstable, use Callback to keep the call reliable.

Question 15

Why is Telz the best choice for international calls?

Accepted Answer

Telz helps you save money with lower rates and a new-user welcome gift—bonus credit so you can test the service and make a trial call. You always see the price before calling with no hidden charges. Calls work to mobiles and landlines, and the person you call doesn’t need the app. If your internet is weak, choose VoIP or Callback.

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