Question 1

Is Telz free?

Accepted Answer

The app is free to download. You only pay for calls at low, transparent per‑minute rates. Some routes include free trial minutes for new users.

Question 2

Do I need the internet to place a call?

Accepted Answer

You can call any mobile or landline worldwide. The receiver doesn’t need the app. Internet is required to control the app and set up the call, but the person you call does not need internet.

Question 3

Are there hidden fees or connection charges?

Accepted Answer

No. Telz shows the price before every call and never adds surprise charges.

Question 4

How do I top up?

Accepted Answer

Add credits instantly through secure, widely supported payment methods. Funds become available right away.

Question 5

Can I record calls?

Accepted Answer

Yes, Telz supports optional call recording so you can save important conversations and review details later.

Question 6

What if my internet is poor—can I still call?

Accepted Answer

Yes. Use the Callback option and Telz will connect your call through our telephone network, so you can keep talking even with limited connectivity.

Question 7

Will my real number be shown to the person I call?

Accepted Answer

Yes, your correct caller ID is displayed to recipients so they can recognize who is calling.

Question 8

Can Telz work where VoIP is restricted?

Accepted Answer

Yes. Telz offers various proxy modes designed to help connect in regions with VoIP restrictions or limited network quality. Availability depends on local regulations.

Question 9

Is activation complicated?

Accepted Answer

No. You can activate easily via SMS or a quick phone call and start using Telz right away.

Question 10

Are rates the same worldwide?

Accepted Answer

Our approach to pricing is consistent globally and always transparent. Check the app to see exact per‑minute rates for your destination before you call.

How to call Svalbard and Jan Mayen?

Step 1. Install TELZ

Step 2. Sign Up and Get Credits

Step 3. Dial Svalbard and Jan Mayen Phone Number

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