Terms & Conditions
By downloading or using the app, these terms will automatically apply to you – you should
make sure therefore that you read them carefully before using the app. You’re not allowed
to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not
allowed to attempt to extract the source code of the app, and you also shouldn’t try to
translate the app into other languages, or make derivative versions. The app itself, and all the
trade marks, copyright, database rights and other intellectual property rights related to it,
still belong to Nettia OY.
Nettia OY is committed to ensuring that the app is as useful and efficient as possible. For that
reason, we reserve the right to make changes to the app or to charge for its services, at any
time and for any reason. We will never charge you for the app or its services without making it
very clear to you exactly what you’re paying for.
The Telz app stores and processes personal data that you have provided to us, in order to provide
our Service. It’s your responsibility to keep your phone and access to the app secure. We
therefore recommend that you do not jailbreak or root your phone, which is the process of
removing software restrictions and limitations imposed by the official operating system of your
device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise
your phone’s security features and it could mean that the Telz app won’t work
properly or at all.
The app does use third party services that declare their own Terms and Conditions.
Link to Terms and Conditions of third party service providers used by the app
You should be aware that there are certain things that Nettia OY will not take responsibility
for. Certain functions of the app will require the app to have an active internet connection.
The connection can be Wi-Fi, or provided by your mobile network provider, but Nettia OY cannot
take responsibility for the app not working at full functionality if you don’t have access
to Wi-Fi, and you don’t have any of your data allowance left.
If you’re using the app outside of an area with Wi-Fi, you should remember that your terms
of the agreement with your mobile network provider will still apply. As a result, you may be
charged by your mobile provider for the cost of data for the duration of the connection while
accessing the app, or other third party charges. In using the app, you’re accepting
responsibility for any such charges, including roaming data charges if you use the app outside
of your home territory (i.e. region or country) without turning off data roaming. If you are not
the bill payer for the device on which you’re using the app, please be aware that we
assume that you have received permission from the bill payer for using the app.
Along the same lines, Nettia OY cannot always take responsibility for the way you use the app
i.e. You need to make sure that your device stays charged – if it runs out of battery and
you can’t turn it on to avail the Service, Nettia OY cannot accept responsibility.
With respect to Nettia OY’s responsibility for your use of the app, when you’re using
the app, it’s important to bear in mind that although we endeavour to ensure that it is
updated and correct at all times, we do rely on third parties to provide information to us so
that we can make it available to you. Nettia OY accepts no liability for any loss, direct or
indirect, you experience as a result of relying wholly on this functionality of the app.
At some point, we may wish to update the app. The app is currently available on Android & iOS
– the requirements for both systems(and for any additional systems we decide to extend the
availability of the app to) may change, and you’ll need to download the updates if you
want to keep using the app. Nettia OY does not promise that it will always update the app so
that it is relevant to you and/or works with the Android & iOS version that you have
installed on your device. However, you promise to always accept updates to the application when
offered to you, We may also wish to stop providing the app, and may terminate use of it at any
time without giving notice of termination to you. Unless we tell you otherwise, upon any
termination, (a) the rights and licenses granted to you in these terms will end; (b) you must
stop using the app, and (if needed) delete it from your device.
Use of the Services
You may only use the Services subject to your compliance with these Terms of Service.
In order to use the Services, you are required to register as a user with Nettia. You agree to
provide true, accurate, current and complete information in all fields indicated as mandatory
when registering for the Services, as well as any additional information provided or any
amendments made by you. Subject to such registration you will receive access to your Nettia
account (the "Account"). Not limiting the aforesaid, Nettia may in certain geographical
locations offer you.
Unauthorized Use/Stolen Device
You are responsible for all actions that take place as a result of access to or use of the
Services via your password and/or via your mobile phone (“Device”) independently of
whether the access was made by yourself or by a third party using your password and/or
If your Device is stolen or if you become aware of unauthorized use of the Services you must
notify us immediately to suspend the Services and block your Account. You are responsible for
all charges to your Account until the Services are suspended. We have the right to change your
password and account name at any time in our sole discretion and without notice.
No Unlawful or Prohibited Use
You expressly acknowledge and agree to use the Services solely for lawful purposes. In this
respect you may not, without limitation (a) intercept or monitor, damage or modify any
communication which is not intended for you, (b) send any unsolicited commercial communication,
(c) use the Services in any fraudulent way, (d) submit or post to the Site or expose any third
party to material which infringe any third party’s intellectual property rights or violate
the rights of any third party, is offensive, defamatory, racist, pornographic, illegal, harmful
to minors, indecent or otherwise, in Nettia’s sole discretion, is objectionable.
Furthermore you may not use the Services in any manner that could damage, disable, overburden,
or impair any Nettia server, or the network(s) connected to any Nettia server, or interfere with
any other party's use and enjoyment of the Services.
Nettia shall endeavor to provide the Services with minimum disruptions. However, Nettia does not
make any express warranty regarding the Services and disclaims any implied warranty, including
any warranty of merchantability, satisfactory quality, or fitness for a particular purpose.
Nettia cannot guarantee that the Services will always function without disruptions, delay or
other imperfections and Nettia may choose not to provide service to countries or calling areas
at its sole discretion. Nettia cannot guarantee transfer your number.
Since the Services will be transmitted e.g. through public Internet lines and the public switched
telephone network, you acknowledge that there may be power outages or Internet service
disruption and you may experience some disruptions in the Services, e.g. packet loss and
Additionally, you also understand that Nettia cannot guarantee that information or communications
sent using the Services are not encrypted and could be potentially subject to interception by
law enforcement officials or other third parties over the public Internet. Nettia will not be
liable for any disruption, delays, interception or other omissions in the Services.
Suspension and Interruption of your Nettia Account and the Services
Any fraudulent use of the Services, or any use for any illegal, improper or unethical purpose is
strictly prohibited. Should Nettia find or have reasons to believe that you are liable for any
such use, Nettia has the right to cancel your Nettia Account immediately, without prior notice
to you, and without any obligation to compensate you for any loss you may suffer due to such
cancellation. In addition, Nettia may prevent, at any time, in its sole discretion and without
prior notice to you, any and all use of the Services for any reason whatsoever, including but
not limited to, fraudulent patterns in the use of the Service, excessive usage, unlawful use, or
any other misuse. Within such prevention, Nettia has the right to suspend your Nettia Account
should Nettia have any reason to suspect that you misuse the Services. You are fully responsible
towards Nettia for all (including any fraudulent) use of the Services which is or can be
connected to your Nettia Account.
Furthermore, Nettia has the right, without any liability, to refuse, restrict, limit, suspend
and/or interfere or interrupt the Services or any part thereof, without any prior notice to you,
for the repair, improvement, and/or upgrade of such service or for any of the reasons for
termination set forth in these terms, or any other business reason.
The content of the communications made using the Services are entirely determined by the person
from whom such content originates. You therefore may be exposed to content that is offensive,
harmful, indecent or otherwise objectionable. Nettia will not be liable for any type of
communication spread by means of the Services.
Intellectual property rights
All copyright, trademarks, patents and other intellectual property rights in any material or
content (including without limitation software, data, applications, information, text,
photographs, music, sound, videos, graphics, logos, symbols, artwork and other material or
moving images) used in the provision of the Services or is either owned by Nettia or has been
licensed to Nettia by the rights owner(s) for use as part of the Services. Nothing in these
Terms of Service shall grant you any intellectual property rights in the Services or in respect
of any content or communication delivered using the Services.
Furthermore, Nettia has the right to remove any materials posted to the Site in its sole
Nettia provides you with the possibility to use international calling services and other
electronic communication services as provided by Nettia from time to time (the "VoIP Services"),
on the terms and conditions set forth in the Terms of Service. The calling services are
available from smartphone, landline or feature phone.
No emergency calls
The VoIP Services do not and are not intended to support or carry emergency calls to any type of
hospitals, law enforcement agencies, medical care unit or any type of emergency services of any
kind and Nettia is not liable in any manner for such calls. In the event that, with your
permission, another user uses your Account, you are responsible to inform that user that it is
not possible to support or carry emergency calls with the VoIP Services.
No SMS, MMS or FAX messages
The service provided by Nettia do not and are not intended to support messaging via SMS, MMS nor
PAYMENT, RATES AND ACCOUNTS
In order to purchase VoIP Services or to charge your Account you shall pay Nettia the rates as
stated on the Site, or the App as applicable depending on the type of Services that you use, by
use of such payment methods as set forth on the Site or in the App, e.g. by connecting a credit
card to your Account or by bank payment.
Rates and VAT
The rates for the VoIP Services are published on the Site http://telz.com. Nettia reserves the
right to change the rates at any time without notice. If you do not wish to accept such
adjustment of rates, you are entitled to terminate the Account with effect from the date on
which the adjustment of rates would become effective. You agree that by continuing to use the
VoIP Services, following the adjustments of the rates, you accept such adjustments.
Unless stated otherwise, all rates and charges for the VoIP Services shall be stated in Euro
(EUR) and shall be exclusive of value added taxes (VAT) or any other applicable taxes or
Nettia calls are charged per minute and rounded up to the next minute. For e.g., if you call for
7 minutes and 10 seconds we will round up your call to 8 minutes.
You may request for a refund by submitting a written request in English to Nettia’s
customer services at [email protected]. Refund requests carried out through other means shall not
be eligible for the refund. For the avoidance of doubt, no refunds shall be given for services
paid or credit acquired through gift or similar. Nettia reserves the right to deny repetitive
refund requests. Any abuse by you of the terms relating to refunds hereunder shall lead to the
termination of this Agreement. All payments older than 90 days are non-refundable. In
exceptional cases we can refund calls that failed to connect back to your Nettia account, whose
duration does not exceed 30 seconds and which are not older than 30 days. You can send your
request to [email protected] so that our agents evaluate your case.
Account and receipt
Nettia may provide an account history on the Site that includes information about your Account
activity, payments, calling history during a limited period, and your current Account balance ,
which may change from time to time. IT IS YOUR RESPONSIBILITY TO PRINT OR SAVE A COPY OF YOUR
CALL SHEET AND YOUR RECEIPT AND TO RETAIN COPIES FOR YOUR RECORDS. Nettia will use commercially
reasonable efforts to correct any technical failures relating to the Account History within a
reasonable time. However, your inability to view the Account History does not extend, or relieve
you of, your obligation to pay any amounts owing to Nettia.
If you believe that Nettia has charged your Account in error, you must submit a written request
in English for refund by contacting Nettia’s customer services via [email protected] within
30 days after the date the error first appears on your Account History.
Expiration of credits
A credit balance for the Services on the Account expires 12 months after the last activity of the
Services. Credit balances that are not used within the said 12 months day period will be
TERMINATION AND CANCELLATION
If you breach any of the Terms of Service, or if you are subject to any proceeding under
bankruptcy, insolvency, liquidation or similar laws, you will be in default and we may, without
notice to you, suspend the Services and/or terminate the Terms of Service.
Cancellation of your Services
You may terminate the Terms of Service and cancel the Services at any time. Unless otherwise
stated herein, all Services will be cancelled within 5 days of receipt of written notice from
you to [email protected].
Limitation of Liability
Nettia is not liable for acts or omissions of any Provider, for information provided through your
Device, equipment failure or modification, or causes beyond our reasonable control. We are not
liable for service outages or for service limitations or interruptions. We are not liable for
any accidents or incidents which result from the use of the Services by you or any other person.
Our liability and the liability of any underlying Provider for any failure or mistake shall in
no event exceed the VoIP Services' charges during the affected period. We and any underlying
Provider are not liable for any loss of data, loss of profit, loss of goodwill or loss or damage
which is indirect, incidental, punitive or consequential. We, and any underlying Provider, are
not liable for economic loss or injuries to persons or property arising from the use of the
Services. This paragraph shall survive termination of the Terms of Service.
We may assign all or part of our agreement pursuant to these Terms of Service without your
consent or notice. You may not assign our agreement without our prior written approval.
You agree to indemnify and hold Nettia and its subsidiaries, affiliates, officers, agents or
other partners, and employees, harmless from any claim or demand, including without limitation
attorneys' fees, made by any third party due to or arising out of your (a) use of the Site or
the Services including without limitation posting and submitting of any material, (b) connection
to the Site or the Services (c) violation of the Terms of Service, or (d) violation of any
rights of another person or entity.;
Applicable law and competent court
The Terms of Service shall be governed by and construed in accordance with the laws of Finland
without giving effect to the conflict of laws or provisions of Finland or your actual state or
country of residence. Any dispute, controversy or claim arising out of or in relation to the
Terms of Service, your relationship with Nettia including any non-contractual obligations, will
be exclusively subject to the jurisdiction of the courts of the district of Finland.
These Terms of Service represent the entire agreement between you and us and supersedes all prior
offers, contracts, agreements and representations. The Terms of Service supersede all promises
made to you by our client services agents, representatives or employees. If any part of the
Terms of Service is found invalid, the balance remains enforceable.
Communications, notifications etc.
Nettia may send you messages about updates, faults, alerts and other types of issues relating to
technical aspects and/or the usability of the Services. Furthermore, when you use the Services
through your mobile phone, Nettia may use notification services to let you know of incoming
calls (also when your are not actively running an App). These services may be provided by a
Nettia may occasionally ask you to provide information on your experiences of using the Services
which will be used to improve the quality of the Services. You are under no obligations to
provide any such information. Any and all information which is voluntarily submitted by you in
relation to any survey that you take part in is used for the purposes of reviewing this feedback
and improving the Services.
Nettia may from time to time contact you by email, phone, SMS or through any other appropriate
information channel to keep you up to date with news about Nettia and the Services, including
new products, campaigns and promotions.
Security of your personal information
Nettia uses advanced security technologies and procedures to protect your personal information
from unauthorised access. Your details are stored on computer systems with limited access in
controlled facilities, and credit card numbers and passwords are protected with Secure Socket
Layer (SSL) encryption when transferred over the internet.
Changes to This Terms and Conditions
We may update our Terms and Conditions from time to time. Thus, you are advised to review this
page periodically for any changes. We will notify you of any changes by posting the new Terms
and Conditions on this page.
These terms and conditions are effective as of 2021-07-05
If you have any questions or suggestions about our Terms and Conditions, do not hesitate to
contact us at [email protected].